In the past decade, the environment in local government has experienced a significant shift, transforming IT from a back-office tech support function with limited visibility to a strategic, fully integrated function focused on exceptional service delivery and innovating both core and customer facing business processes and services. In government, this has happened in the context of an explosion of “innovation” related roles, such as Chief Innovation Officer, etc. that have helped raise the profile of technology teams, staff, and departments.
From a collaboration standpoint, Microsoft continues to impress me. Office 365 and the tools being added are frequently becoming part of core business processes. It’s common now for staff to create, share, and edit documents entirely online – bypassing local file servers altogether. That sounds simplistic, but that’s in fact a big change in how people create and manage data and opens the door to technologies like AI/ML as they become more integrated in Cloud services. It also integrates data across workloads while tying it into a secure fabric. It gives us a lot of flexibility in how we deliver IT services across the enterprise.
Satya Nadella, CEO of Microsoft, was quoted saying “we’ve seen two years’ worth of digital transformation in two months.” For government, in some cases, it’s been more like ten years’ worth. It is not hyperbole to say this is perhaps the biggest opportunity for digital transformation that government has ever seen.
Examples: organizational-wide adoption of digital signatures and routing; full deployment of teleworking services; digital community engagement (e.g., Zoom Town Halls, etc.); complete transition online of permitting and payments; a heightened focus on digital services for the community and efforts (and funding) to address the digital divide.