CIO defines the strategic role for the IT Department according to a defined set of principles. Examples include:
- IT Role: collaborates with the business to shape strategy and streamline operations. Alignment between IT and the business, targeted technology investments, and being an advocate for users and constituents.
- Resource Model: focus on talent, methods, and tools to accelerate innovation. Hiring smart people, adopting the Agile working method, leading-edge tools, and targeted vendor partnerships.
- Technology Foundation: Build flexible, scalable systems that speed release of IT solutions with a modular architecture, enterprise-wide data, and integrated cybersecurity.
Business relationship managers, whether a dedicated role or as part of a combined role, provides seamless collaboration between IT and the business divisions/departments.
Focus on the three most common types of organizational change: developmental change—improving and optimizing established processes, strategies and procedures while trying not to reinvent the wheel; transitional change such as automating manual business processes; and transformational change to culture, core values and operations.
Prioritize and invest in reducing technical debt to ensure the success of digital transformation.
Updating and refining the cloud strategy—not seeking a single vendor but looking for hybrid platforms to provide business and technical blueprints to accelerate digital change along with multi-cloud management tools.
Deliver on digital customer experience fast.