Consistent Citizen Experience: the Path to Engagement

Citizen engagement; that is the holy grail of government. To improve engagement, the citizen experience (CX) needs a full, 360-degree view of interactions with each citizen. Government CIOs should make a plan to capture, measure, and improve the experience in all user interactions. Transitioning to digital government must be guided by the benefits it will…

IT Strategy

The IT Strategy is the CIO’s vision for the organization. It illustrates in business terms how technology enables business direction. The IT Strategy sets the tone for all future communication, and can serve as a platform for developing an inspiring organization vision, if none exists. What to Do Define a communications plan for the IT…

Five Phases of the New CIO

Prelaunch – Focus on identifying the business outcomes that are a priority. Launch – Make the right first impression with communications and engagement at launch. Days 1 to 30 – Analyze as much as possible to gain insights that will help establish credibility and early impact. Days 31 to 100 – Keep team focused on…

Mobile Network Policy – Key to Smart City

Wireless projects are increasing in complexity and diversity. City CIOs need a plan to achieve smart city goals while controlling costs. Act Now to Avoid a Bottom-Up Approach Multiple cellular operators want permits for ugly radio installations; fixed line operators what to dig up streets; internal projects for smart cities can be uncoordinated with digital…

Progressive Web Apps: The Future of Civic Engagement

Chances are you checked your mobile phone before you even brushed your teeth this morning. Your residents are the same way. Deloitte’s Global Consumer Mobile Survey¬†found that eighty-nine percent of people look at their phone within an hour of waking up.Deloitte Local government web sites are bad, for the most part. There are a few…