Consistent Citizen Experience: the Path to Engagement

Citizen engagement; that is the holy grail of government. To improve engagement, the citizen experience (CX) needs a full, 360-degree view of interactions with each citizen. Government CIOs should make a plan to capture, measure, and improve the experience in all user interactions. Transitioning to digital government must be guided by the benefits it will…

IT Strategy

The IT Strategy is the CIO’s vision for the organization. It illustrates in business terms how technology enables business direction. The IT Strategy sets the tone for all future communication, and can serve as a platform for developing an inspiring organization vision, if none exists. What to Do Define a communications plan for the IT…