Consistent Citizen Experience: the Path to Engagement

Citizen engagement; that is the holy grail of government. To improve engagement, the citizen experience (CX) needs a full, 360-degree view of interactions with each citizen. Government CIOs should make a plan to capture, measure, and improve the experience in all user interactions. Transitioning to digital government must be guided by the benefits it will…

Mobile Network Policy – Key to Smart City

Wireless projects are increasing in complexity and diversity. City CIOs need a plan to achieve smart city goals while controlling costs. Act Now to Avoid a Bottom-Up Approach Multiple cellular operators want permits for ugly radio installations; fixed line operators what to dig up streets; internal projects for smart cities can be uncoordinated with digital…