Consistent Citizen Experience: the Path to Engagement

Citizen engagement; that is the holy grail of government. To improve engagement, the citizen experience (CX) needs a full, 360-degree view of interactions with each citizen. Government CIOs should make a plan to capture, measure, and improve the experience in all user interactions. Transitioning to digital government must be guided by the benefits it will…

Progressive Web Apps: The Future of Civic Engagement

Chances are you checked your mobile phone before you even brushed your teeth this morning. Your residents are the same way. Deloitte’s Global Consumer Mobile Survey¬†found that eighty-nine percent of people look at their phone within an hour of waking up.Deloitte Local government web sites are bad, for the most part. There are a few…