Government cannot shut down; citizens need services even more during a crisis. When the pandemic took hold, city staff scrambled to move their teams remote: ensuring staff had tech tools, defined processes, and turned Zoom into a verb (“lets Zoom and talk that over.”)
As the nation begins to open and offices adjust to the “next normal,” will the lessons we learned be for naught? How can cities adapt and use the newfound tools and processes to become more efficient in providing critical services? These are important questions as staff moves from tactical to strategic and long-term work.
Evidence shows people can be more productive working from home. Public agencies lag behind the private sector in reaping the benefits, largely due to a lack of current technology and training. But that takes money, and the motivation to invest in digital, cloud, and remote work capabilities is stifled by a lack of trust that the benefits will be realized.